Yes. The storybooks are designed to be child-friendly, warm, imaginative, and age-appropriate.

Where a review stage is included in your selected package, you will be able to check key details before the storybook goes into final production. Please check the product package carefully before ordering.

Yes. Personalisation can include the child’s name and, where available, other details such as favourite colours, personality traits, friends, pets, or family references.

Yes, printed storybooks are available where selected as part of the product or package. Printed books are intended to feel like meaningful keepsakes rather than disposable children’s books.

This depends on the options available at checkout. If digital-only editions are enabled, you can select that option directly from the product page.

Yes, the storybook experience is designed to include a digital edition. Depending on the package selected, a printed edition may also be available.

Yes. You can choose or guide the story theme depending on the available options. Example themes may include magical adventures, brave knights, forest journeys, little wizards, dream worlds, and other child-friendly story archetypes.

Yes. The storybook can be created so your child becomes the hero of the adventure. You can usually provide the child’s name, personality traits, favourite themes, and any details you want reflected in the story.

The process usually works like this:

• You upload a drawing, choose a character, or provide a story idea.
• We shape the character and story direction.
• A personalised storybook is created around the chosen theme.
• You receive a digital version and, where selected, a printed storybook.

A personalised storybook is a custom digital and printed adventure created around your child’s drawing, chosen character, or story idea. The child can become the hero of the story, making the book feel personal, magical, and memorable.

Please contact us immediately if your shipping address is incorrect. If the order has already been dispatched, we may not be able to reroute it. Additional shipping charges may apply if the parcel is returned or needs to be resent.

Delays can occasionally happen due to customs, courier backlogs, weather, public holidays, or international logistics issues. If your package is delayed, please check the tracking link first and then contact us if you need help.

Customs duties, import taxes, VAT, handling fees, or local charges may apply depending on your country.
These charges are usually the customer’s responsibility unless stated otherwise at checkout.

Where tracking is available, you will receive tracking details once your order has been dispatched.

Shipping times depend on the destination country, courier service, customs processing, and any local delays. Custom-made products also require production time before shipping begins.

We ship internationally to many locations. Shipping availability, pricing, and delivery times may vary depending on your destination.

Yes. You may be able to order duplicate plush toys, extra printed storybooks, or additional copies depending on the product.
This is especially useful for siblings, grandparents, separated households, schools, or gifting.

Because custom plush toys and personalised storybooks are made specifically for you, cancellations may only be possible before work has started.
Once production has begun, the order may no longer be cancellable.

If your order has not yet entered production, we may be able to make changes.
Once design work, printing, or plush production has started, changes may not be possible.

After your order is placed, your submission is reviewed and prepared for the next stage of creation.
If additional information is needed, the team may contact you using the email provided at checkout.

Yes. Multiple images are helpful, especially for pets, brand mascots, or detailed character designs.

For best results, upload the clearest references you have.
Useful uploads include:

• A child’s drawing
• A pet photograph
• A digital illustration
• A front and side view
• Colour references
• Notes about important details
• Any names, dates, or features you want included.

You can place an order through the website by selecting the product or path that best matches your idea.
For example:

• Choose Custom Plush if you want a toy made from a drawing, photo, pet, or character.
• Choose Personalised Storybook if you want a digital or printed story adventure.
• Choose the relevant path if you are creating a pet keepsake, brand mascot, or special gift.

We will always try to help, but we cannot guarantee delivery dates where production, customs, courier delays, or international shipping issues are outside our control.
For birthdays or special events, we recommend ordering as early as possible.

Where available, production updates may be provided by email.
For bespoke products, communication is especially important, so please make sure your checkout email address is correct.

Rush orders may be available depending on current production capacity.
If you need your order for a specific date, contact us before ordering so we can advise on whether it is realistic.

Custom plush toys require more steps than a standard product.
The process may include design review, pattern adaptation, material selection, production, finishing, quality control, packing, and international shipping.

Production times vary depending on the product, complexity, queue size, and shipping destination. You should estimate for at least 6 weeks from creation to delivery.
Custom plush toys usually take longer than standard products because each one is made individually.
Storybook timelines may vary depending on whether you order a digital edition, printed edition, or both.