Shipping Policy

Overview

At The Snuggling Company, many of our products are made with care, creativity, and personal attention.

Some items may be ready-made, while others may be custom, personalised, bespoke, digitally created, or made-to-order. Because of this, the time it takes to receive your order may include several stages, including design review, customer clarification, creative development, production, quality checking, packaging, dispatch, shipping, customs clearance, and final delivery.

We want every order to feel special, but we also want to be clear: custom and personalised products take time.

This Shipping Policy explains how our production and delivery process works, what may affect timelines, and what you should expect when placing an order with The Snuggling Company, a trading brand of Neurobay Ltd.

1. Order Processing

Once you place an order, you should receive an order confirmation by email.

For ready-made products, processing is usually faster. For custom, bespoke, personalised, or made-to-order products, processing may take longer because your order may require creative review, design preparation, manual checks, customer clarification, and production planning.

2. Production Times

Production time is the time required to create, prepare, and quality check your item before it is shipped. Unless clearly stated otherwise, any production timeframe provided is an estimate only and is not guaranteed.

3. Shipping Times

Shipping time is the time it takes for your parcel to travel from the point of dispatch to the delivery address. All shipping times are estimates only and are not guaranteed.

4. International Shipping & Customs

International shipping can take longer than domestic delivery and may be affected by customs, import checks, duties, taxes, local delivery providers, and destination-country logistics. Customs duties, import taxes, and local charges are your responsibility and are not included in the price of your order or shipping fee.

5. Address Accuracy

You are responsible for providing a complete and accurate delivery address at checkout. If you notice an address mistake after placing your order, please contact us immediately at help@thesnugglingcompany.com.

6. Lost, Delayed, Missing or Damaged Parcels

If your parcel appears delayed, missing, or damaged on arrival, please contact us at help@thesnugglingcompany.com with your order number and any tracking information or photographs you have.

7. Contact Us

If you have any questions about shipping, delivery, production timelines, tracking, customs, or your order, please contact us at help@thesnugglingcompany.com. Please include your order number so we can help you more quickly.

For the full shipping terms, see our Shipping & Returns page.